Refunds Policy

At Luxe Kitchenware, we strive to ensure your satisfaction with every purchase. However, we understand that occasionally circumstances may arise where a refund is necessary. Please take a moment to review our refunds policy outlined below:

1. Eligibility for Refunds:

• Refunds are applicable for products purchased directly from Luxe Kitchenware either through our website or in store.
• Products must be returned in their original condition, unused, and in their original packaging.
• Refunds are subject to approval and must adhere to the terms outlined in this policy.

2. Refund Process:

• To initiate a refund request, please contact our Customer Service team within 30 days of the purchase date.
• You can reach our Customer Service team via email at info@luxekitchenware.co.za or by phone at  083 449 9765 
• Provide your order number, details of the product(s) you wish to return, and the reason for the refund request.
• Once your request is received and approved, our Customer Service team will provide you with instructions on how to return the product(s).

3. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item shipped, product defect).
• We recommend using a trackable shipping method to ensure the safe return of the product(s).

4. Refund Issuance:

• Upon receipt and inspection of the returned product(s), we will process your refund.
• Refunds will be issued to the original method of payment within 14 business days of receiving the returned item(s).
• Please note that shipping and handling charges are non-refundable.

5. Non-Refundable Items:

• Certain items may not be eligible for refunds, including:
  • Products that have been used, damaged, or are not in their original condition.
  • Products purchased more than 30 days ago.

6. Defective or Damaged Products:

• If you receive a defective or damaged product, please contact our Customer Service team immediately for assistance.
• We may require photographic evidence of the defect or damage to facilitate the resolution process.

7. Refunds for Promotional Items:

• If your purchase included a promotional item and you request a refund for the purchased product, the promotional item must also be returned. Failure to do so may result in a partial refund or denial of the refund request.

8. Policy Revisions:

• Luxe Kitchenware reserves the right to update or revise this refunds policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase from Luxe Kitchenware, you acknowledge and agree to abide by the terms of this refunds policy.

If you have any questions or concerns regarding our refunds policy, please don’t hesitate to contact our Customer Service team for assistance.

Tel: 083 449 9765

Email: info@luxekitchenware.co.za

Address: 6161 Hatchard St, Golf View, Mahikeng, 2745

Thank you for choosing Luxe Kitchenware. We appreciate your business and strive to provide you with exceptional products and service.